Information Technology and Communication (ITC) Helpdesk Assistant
|Работодатель:||Міжнародна організація з міграції / МОМ|
|Требования:||Provide daily on-site support on the usage of software and hardware to the end-users of Main and Sub Offices of the Mission.|
Assist in installation of systems, network and software components and related updates on both ad hoc and regular bases, suggest the best possible technical solutions in order to achieve the required ITC standards while taking into consideration local technical constraints.
Evaluate needs for upgrading and eventually replacing ITC equipment and systems in the offices.
Daily troubleshooting on operational IT problems and providing assistance in finding relevant solutions.
Assist to secure the implementation of IOM ITC standards, policies and guidelines, in particular with regards to the implementation of network systems, IT security, software licensing, telecoms and ITC procurement.
Daily monitoring of mission-critical services and applications such as Antivirus and Backup services, and intranet portal ensuring effective liaison with technical counterparts for the proper functioning and availability of those systems. Assist with end-user trainings for those systems when required.
Ensure monitoring and adequate completion of servers' and workstations' backups and restorations.
Assist in preparation of specifications and configurations for purchasing of computer and communication equipment or expendable materials.
Periodic maintenance, repair and replacement of hardware components, Local Area Network (LAN) passive and active components.
Assist in troubleshooting and monitoring of all network related problems.
Monitoring and timely extension of the mission-supported domain zones and correspondent hosting.
Provide trainings for the end-users on usage of ITC resources, as necessary.
Assist in administration of private automatic branch exchange and counting application with providing of monthly reports.
Perform such other duties as may be assigned.
|Квалификация:||Secondary school diploma or equivalent. Bachelor's Degree in Computer Sciences or Programming would be an advantage.|
At least four years of work experience with secondary school diploma or equivalent or at least two years of work experience with bachelor degree or equivalent in the area of information technology, administration and troubleshooting of the LAN, communication equipment, different databases and Windows based systems, computer hardware.
Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support
Extensive knowledge of Windows OS, Windows-based applications and packages, ISA, TCP/IP, DNS, Telecoms, Network Protocols, VPN, VoIP, MS Office, antivirus software/utilities and graphic packages (Photoshop, Illustrator, InDesign)
Experience in MS SQL an asset
Knowledge and experience in PHP, Java, HTML, mySQL, web design and development of web-based office applications an asset.