Operations Business Analyst

Дата:22 Апреля
Квалификация:Bachelor’s in Economics, Management, Engineering or similar education is an added advantage.
2-3 years of experience in an analytical position (operations, Big-4, consulting, project management, etc.)
A data-driven analytical mindset (advanced Excel; SQL strongly preferred)
Project management skills
Experience in on-demand delivery is a plus
Excels at operating in a fast pace, community environment
Open to directions and collaborative work style and commitment to get the job done
Effective English written and communication skills
Results-oriented, autonomous and efficient
Ability to challenge and debate issues of importance to the organization.
Persuasive with details and facts
Задачи:Act as the main point of contact between the Operations team and Regional/Area managers
Develop analytical frameworks and models for your city and the region
Provide analytical support to the operations team regarding city and region performance
Act as the project manager for new initiatives and tech enhancements
Perform analysis to come up with some insights to help optimize delivery times & courier earnings
Track the impact of all the new implementations that you have proposed by checking the daily metrics of the cities
Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
Ensure service levels are maintained and customer satisfaction achieved