IT System Engineer
Дата: | 13 Августа, 2021 |
Работодатель: | Onseo |
Город: | Киев |
Квалификация: | • At least 1-year experience in a HelpDesk position in a mixed environment of Windows and MAC • At least 1-year experience with Mac and PC technical support • Knowledge with Google Apps administration and password issues • Must be a self-starter with the ability to take general project requirements and execute on them • Excellent written and spoken communication skills and customer service attitude — Ukrainian and English (intermediate) • Proven desire to take ownership of projects and follow through to completion • Experience with a wide set of SaaS products — Okta, Google Apps, Jira, Slack, Zoom and Jamf — an advantage • Experience administering heterogeneous networks of OSX and Windows • Aligns with the Corporate-IT core values: Think Secure and Smart team play, Make It Happen. |
Задачи: | • Acted as primary Level 1 support for all tickets/walk-ups • Basic troubleshooting for all devices & office equipment and software Initial productivity App troubleshooting • Basic Support & Mac management — Work with IT Engineering on Advanced issues • Loaner device deployment & management • Primary laptop imaging, break-fix, replacement etc. • Primary printer support & toner refill, inventory and asset management, telecom management. • Desktop software tracking, deployment, support • Conference room troubleshooting and maintenance, and basic network troubleshooting • Primary for New Hire account creation and deployment and orientation on-site or remote • Support with Facilities • General documentation creation and management • Advanced Win/OSX troubleshooting |
Контакты: | Andrii +380674332502 |
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