Lead HelpDesk

Дата:13 Января
Квалификация:In-depth knowledge of Windows, Linux, MAC OS
Office 365 administration (creation of accounts, cleaning of a mailbox. setting up policies)
Experience with different Software products: ability to find alternatives, set up and update different software for any popular OS.
Experience with DNS, NAT, DCHP, VLAN, VPN, TCP/IP). Understanding of model OSI
Broad knowledge of network protocols (RDP, VNC, SSH)
Experience with office peripherals, ability to set up office equipment and network printers.
Excellent knowledge of PC and laptop components, ability to identify a failed one, selection and replacement. Knowing the compatibility of PC components
Experience with administration and integration of Office365, Azure AD, Windows Server AD
Experience of creating documentation
Excellent interpersonal skills with the ability to identify the customer's technical ability and communicate with them in an appropriate technical or non-technical language
Demonstrated ability to solve sophisticated business problems with technology
Ability to manage a team
Задачи:Manage day-to-day operations, troubleshoot problems, provide maintenance and capacity planning, provision resources.
Supervise Helpdesk Specialists including hiring, training and evaluating performance
Serve as a technical expert in the area, deals with the most complex tasks.